Transforming Order-to-Cash for a Global Logistics Leader, Delivering $150M in Improved Cash Flow

Transforming Order-to-Cash for a Global Logistics Leader, Delivering $150M in Improved Cash Flow

Flow Trixs Order-to-Cash Automation Case Study

Learn how Flow Trixs partnered with a leading global logistics and package delivery company to reimagine its Order-to-Cash (O2C) operations across Europe. Through a digital-first operating model, intelligent automation, and advanced analytics, the client achieved significant gains in working capital, operational efficiency, and customer experience.

Client Overview

The client is the world’s largest package delivery and logistics company with over $97 billion in annual revenue and a global workforce of nearly 500,000. The scale of its integrated network spanning shipping, freight, and supply chain services places it in a highly complex, regulated, and competitive environment. For this client, operational precision and working capital efficiency are not just goals; they are fundamental drivers of profitability and market leadership.

The Challenge

Legacy Systems and Fragmented Operations Limiting Cash Flow and Scalability

The client’s Order-to-Cash (O2C) function across its EMEA footprint was hindered by systemic inefficiencies. The root cause was a network of legacy systems supporting fragmented, manual, and country-specific operations. This fragmentation limited scalability, obstructed real-time visibility, and weakened effective working capital management.

Key Challenges
  • Disparate systems and processes across multiple European markets
  • High operational costs due to excessive manual effort
  • Inefficient collections resulting in delayed cash realization and poor delinquency predictability
  • Limited scalability to support growth across languages and geographies
  • Fragmented customer interactions impacting First Call Resolution (FCR)
  • Absence of a centralized, scalable hub for shared services

The client needed to consolidate operations, improve productivity, and enhance cash flow while ensuring a seamless transition with minimal resistance.

Flow Trixs Solution

Digitally Reimagining Order-to-Cash with Automation, Analytics, and Scalable GBS Expansion

Flow Trixs implemented a multi-layered transformation strategy focused on scale, agility, and measurable financial outcomes.

1. Operating Model Design & GBS Setup

Established a Global Business Services (GBS) hub in Alexandria, Egypt, with 150+ FTEs, later scaled to ~200 FTEs across EMEA, supporting five languages.

2. Intelligent Automation Enablement

Redesigned the Automation Center of Excellence (CoE) using the Flow Trixs Intelligent Automation Framework, accelerating the automation of manual processes within collections and beyond.

3. Advanced Collections with Predictive Analytics

Deployed AI-powered delinquency models to enhance collection prioritization, reduce roll-forward rates, and improve cash flow visibility.

4. Process Redesign Across Functions

Redefined upstream and downstream processes across Pricing, Billing, Collections, and Cash Application to enable full-cycle operational synergy.

5. Customer Experience Optimization

Implemented CX360, an integrated analytics module that provided customer-level insights, improving First Call Resolution (FCR) and lowering Average Handle Time (AHT).

The Outcome

Significant Working Capital Gains and Scalable O2C Excellence

Flow Trixs end-to-end Order-to-Cash transformation unlocked substantial working capital improvements and established a scalable foundation for operational excellence.

Through predictive modeling and advanced analytics, the engagement delivered over $150 million in improved cash flow, alongside a 1.5% reduction in roll-forward rate, accelerating revenue realization.

Automation across finance and accounting processes drove a 40% improvement in productivity, elevating efficiency and throughput across all O2C functions.

As part of a global transformation strategy, a multi-lingual GBS hub was launched to support regional growth while enhancing customer experience through improved FCR and reduced AHT.

Ultimately, this comprehensive transformation not only optimized the client’s working capital but also created a long-term competitive advantage — powered by scalability, efficiency, and innovation.

The Result

Flow Trixs’ success in delivering a digitally reimagined O2C transformation led to long-term strategic alignment with the client and expanded GBS opportunities across new markets.

That's an intelligent transformation, delivered.