Business Process as a Service (BPaaS)
Use outcome-based process platforms to bring your business up to date.
Flow Trixs gives you business processes that are ready to use, set up to fit your workflows, protected by rules, and made to get results that can be measured. We bring together people, platforms, and smart automation so you can lower your cost-to-serve, speed up decisions, and grow without any problems.
Who It's For
Leaders in finance, operations, customer service, HR, healthcare, insurance, IoT, and telecom who need to get things done faster, with clean data and predictable results, without putting too much work on their own teams.
What You Get
- Configurable process stack (rules, workflows, and integrations)
- Managed operations with SLA and OLA promises
- Dashboards and governance for real-time control and auditing
- Flexible commercials: per-transaction, subscription, or linked to results
1) Contact Center as a Service (CCaaS)
Make every conversation better on a large scale. Handling contacts across all channels with smart routing, help for agents, and real-time performance views.
Basic skills
- Unified queue and routing for voice, chat, email, messaging, and social media
- Help with prompts, knowledge suggestions, and next-best actions
- Monitoring quality, analyzing sentiment, and intent
- Planning, predicting, and scheduling the workforce
- Integration of CRM and ITSM; safe recording and editing of calls
Results for business
- Better CSAT/NPS and solving problems on the first contact
- Less time and money spent on average handling
- Consistent brand voice and compliance
2) BPaaS for Finance
Close more quickly. Run leaner. Get clear. From invoice to close, all finance operations are handled with touchless processing and ongoing reconciliation.
Main skills
- AP (procure-to-pay), AR (order-to-cash), record-to-report, e-invoicing, 3-way match, exceptions, and disputes
- Cash application, credit control, and collections processes
- Close orchestration, reconciliations, and analysis of differences
- Policy controls, audit trails, and reports on compliance
Results for business
- Fewer leaks, faster closings, and better liquidity
- Decisions based on clean, reliable financial data
- Operations that can grow without adding more staff
3) BPaaS for Healthcare
From getting patients to clean claims, built for quick care. Services for managing and collecting money that make it easier to get to, lower the number of denials, and keep information safe.
Main skills
- Access to patients, eligibility, and prior authorization
- Support for coding, charge capture, and edits
- Submitting claims, stopping denials, and getting money back
- Managing provider data and coordinating with payers
- Controls that put privacy first and are ready for audits
Results for business
- More claims that are paid and faster payments
- Less denial and rework
- Better experience for patients at all touchpoints
4) HR BPaaS
Simplified hire-to-retire. An HR operations layer that brings everything together, making it easier for employees and making it easier for admins.
Basic skills
- Hiring, screening, and managing job offers
- Onboarding, managing documents, and managing identity and access
- Managing payroll, benefits, and time off
- Helpdesk for employees, case management, and knowledge
- Learning how to support the admin and performance cycle
Results for business
- Hiring and onboarding faster
- Fewer mistakes on payroll and tickets
- Support for employees that is always clear and consistent
5) BPaaS for Insurance
Quickly and with certainty serve policyholders. Integrated insurance operations from FNOL to subrogation, with clear visibility and process controls.
Main skills
- FNOL intake through different channels, sorting, and assigning
- Policy administration, endorsements, renewals, billing, and collections
- Support for underwriting, adding risk data, and submissions
- Help with claims processing, recoveries, and subrogation
- Reports to regulators and audit trails
Results for business
- Shorter cycles mean less money spent on loss adjustments
- More accurate and higher straight-through rates
- Clear oversight throughout the policy lifecycle
6) IoT+ as a Service
From devices to decisions, everything is managed from the edge to the cloud. Use telemetry ingestion, real-time rules, and predictive maintenance to run connected assets.
Main skills
- Onboarding devices, setting them up, and managing policies
- Telemetry pipelines, edge rules, and notifications
- Remote monitoring, diagnostics, and guided problem solving
- Digital twins and predictive maintenance
- Integration of ERP, CMMS, and field service
Results for business
- Fewer truck rolls and less downtime
- Longer life for assets and less energy use
- A single view of the health and use of the fleet
7) Telco BPaaS
To activate without any problems. Process orchestration for providers, activation, provisioning, billing, and keeping customers at scale.
Main skills
- Taking orders, checking them, and organizing them
- Setting up a network and turning on services
- Billing, making changes, collecting money, and sending reminders
- NOC support, field-service scheduling, and inventory sync to keep customers from leaving and win them back
Results for the business
- Activations happen faster, and there are fewer fallouts
- Less support work and churn
- Capture of revenue that can be predicted
How It Works
- Discover — Map objectives, data, volumes, SLAs, and compliance.
- Design — Configure workflows, rules, integrations, and controls.
- Transition — Migrate in waves; stabilize with shadow/run-in-parallel.
- Operate & Optimize — Managed delivery with continuous improvement and optional build-operate-transfer.
Get in touch with a BPaaS expert →
Let's quickly and safely map your processes to a scalable operating model.